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Evidence Guide: MSTGN4011 - Coordinate the quality system and procedures

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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MSTGN4011 - Coordinate the quality system and procedures

What evidence can you provide to prove your understanding of each of the following citeria?

Determine job requirements

  1. Follow standard operating procedures (SOPs)
  2. Comply with work health and safety (WHS) requirements at all times
  3. Use appropriate personal protective equipment (PPE) in accordance with SOPs
  4. Identify job requirements from specifications, drawings, job sheets or work instructions
Follow standard operating procedures (SOPs)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with work health and safety (WHS) requirements at all times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate personal protective equipment (PPE) in accordance with SOPs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify job requirements from specifications, drawings, job sheets or work instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare quality system framework in work area

  1. Confirm, document and communicate quality assurance policy for work area to all levels of the workplace
  2. Confirm the organisation business goals and key quality performance indicators including product quality and process efficiency
  3. Develop and maintain quality assurance system for work in accordance with WHS practices
Confirm, document and communicate quality assurance policy for work area to all levels of the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm the organisation business goals and key quality performance indicators including product quality and process efficiency

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain quality assurance system for work in accordance with WHS practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement structured training program in accordance with quality system requirements

  1. Develop a quality implementation plan
  2. Communicate quality performance indicators and quality assessment system to relevant personnel
  3. Analyse roles and duties of relevant personnel and identify training needs in relation to quality
  4. Identify training needs and organise suitable training programs to meet these needs
  5. Assess effects of training on quality outcomes and take further action, if necessary, to address quality performance
  6. Maintain training records
Develop a quality implementation plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate quality performance indicators and quality assessment system to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse roles and duties of relevant personnel and identify training needs in relation to quality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify training needs and organise suitable training programs to meet these needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess effects of training on quality outcomes and take further action, if necessary, to address quality performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain training records

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the quality system

  1. Conduct regular audits of the work area's quality system, policies and procedures
  2. Develop new procedures or work instructions, as required
  3. Implement and monitor improvements in the quality system
Conduct regular audits of the work area's quality system, policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop new procedures or work instructions, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and monitor improvements in the quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Prepare quality system framework in work area

2.1

Confirm, document and communicate quality assurance policy for work area to all levels of the workplace

2.2

Confirm the organisation business goals and key quality performance indicators including product quality and process efficiency

2.3

Develop and maintain quality assurance system for work in accordance with WHS practices

3

Implement structured training program in accordance with quality system requirements

3.1

Develop a quality implementation plan

3.2

Communicate quality performance indicators and quality assessment system to relevant personnel

3.3

Analyse roles and duties of relevant personnel and identify training needs in relation to quality

3.4

Identify training needs and organise suitable training programs to meet these needs

3.5

Assess effects of training on quality outcomes and take further action, if necessary, to address quality performance

3.6

Maintain training records

4

Evaluate the quality system

4.1

Conduct regular audits of the work area's quality system, policies and procedures

4.2

Develop new procedures or work instructions, as required

4.3

Implement and monitor improvements in the quality system

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Prepare quality system framework in work area

2.1

Confirm, document and communicate quality assurance policy for work area to all levels of the workplace

2.2

Confirm the organisation business goals and key quality performance indicators including product quality and process efficiency

2.3

Develop and maintain quality assurance system for work in accordance with WHS practices

3

Implement structured training program in accordance with quality system requirements

3.1

Develop a quality implementation plan

3.2

Communicate quality performance indicators and quality assessment system to relevant personnel

3.3

Analyse roles and duties of relevant personnel and identify training needs in relation to quality

3.4

Identify training needs and organise suitable training programs to meet these needs

3.5

Assess effects of training on quality outcomes and take further action, if necessary, to address quality performance

3.6

Maintain training records

4

Evaluate the quality system

4.1

Conduct regular audits of the work area's quality system, policies and procedures

4.2

Develop new procedures or work instructions, as required

4.3

Implement and monitor improvements in the quality system

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices and other workplace documentation

applying relevant standards

determining quality indicators to support the organisation’s business goals, and establishing a quality implementation plan to measure product quality and process efficiency

completing a training needs analysis for at least two (2) workers in an identified production environment, maintaining training records, monitoring quality performance of work teams and ensuring compliance

communicating effectively within the workplace to provide training and inform relevant personnel about quality assurance system and procedures

collecting and analysing quality data to evaluate and assess effectiveness of quality system and procedures

implementing quality improvement strategies

maintaining accurate records.

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

principles of quality and the application and delegation of responsibilities within quality systems

organisation quality systems and appropriate national and international quality standards and protocols

enterprise SOPs

the organisation business goals and key performance indicators (KPIs)

principles of policy and procedure development and process improvement

data management and documentation

training procedures

appropriate quality methodologies to measure quality of TCF production processes and quality improvement strategies

sampling techniques for TCF products

work health and safety (WHS) and environmental aspects of production and quality processes

workplace practices and reporting processes

relevant WHS legislation and codes of practice

hazard identification and control measures associated with managing quality system and procedures.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Workplace procedures include one or more of the following:

requirements prescribed by legislation, awards, agreements and conditions of employment

SOPs

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

WHS practices

Australian Standards include:

the relevant industry or Australian Standards that are current at the time this unit is being undertaken

Quality assurance systems include, but are not limited to, one or more of the following:

identification and elimination of hazards and other WHS risk factors

setting the procedures to eliminate faults and variation

setting procedures to achieve set standards of quality and efficiency

testing of textiles, fabrics, dyes, colour fastness finishes, yarns or other materials or finished TCF products

Developing a quality system framework includes, but is not limited to, one or more of the following:

developing sampling techniques which reflect the needs of the work area

establishing or maintaining quality circles or other relevant aspects of quality assurance systems for the work area

organising facilitation for monitoring of work teams to ensure compliance with standards

establish strategies for communicating quality information with work teams

Preparing a quality implementation plan includes, but is not limited to, the following:

identifying quality documentation requirements, including records of improvement plans and initiatives

preparing and maintaining documentation relating to process improvement, quality outcomes and standards

establishing and maintaining document control system

WHS practices

WHS practices must include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and include one or more of the following:

manual handling techniques

SOPs

PPE

safe materials handling

taking of rest breaks

ergonomic arrangement of workplaces

following marked walkways

safe storage of equipment

housekeeping

reporting accidents and incidents

other WHS practices relevant to the job and enterprise